By superadmin

How To Setup Point Of Sale Thermal Printer (Basic)

This is the basic guide about setting a printer for your Point Of Sale system and it might be useful when the cash drawer not coming out. In this page, we will use Code Soft TP-3160S (USB) Thermal printer as an example and the installation will be in Window 7 operating system for computer. (Window XP is almost the same and this steps might be helpful as well)

Printer setup

  1. Plug in the USB cable into computer and printer.
  2. Plug in the cash drawer cable at the rear of printer beside  the USB cable port.
  3. Make sure the power adapter is plugged in as well then switch on the power.
  4. Install the printer driver given or included by the printer manufacturer.
  5. You might need to click accept terms and click yes and next then wait until installation finish.
  6. Once done, press start and select “Devices and Printers” and a Code Soft printer will be there.
  7. Select and click the Code Soft printer then press right click one time.
  8. Select “Printer Properties” in that drop down box and then a new window will pop up.
  9. Press the “Print Test Page” on bottom right to print out a test page for this Code Soft printer.
  10. If able to print the test page, that mean it is working.

(To make sure the Code Soft printer is set to default, in the Devices and Printers page you will see a green tick on the printer).

After the setup for printer, you need to make sure the Point Of Sale system using this Code Soft printer as “default” printer in order to print receipt and for the cash drawer to pop out. If above step is successful,  you can try to use your Point Of Sale system to kick out the cash drawer. It should be working if above step are thoroughly followed.


Printer not printing / Cash drawer not coming out.

  1. Make sure the printer is switched on.
  2. Computer first time installation will automatically select default printer if you selected properly during the installation. Otherwise just go to Devices and Printers to set it as default.
  3. Changing the USB port from the first time installation to another might cause the printer stop printing. Either you plug in the USB cable back to the first time installation OR a bit tricky where by go into printer properties(from step 6 to 8), in that new window pop up select the “Ports” tab just beside the “General” tab when you try to test print. In there you need to change the USB ports to another ports and you will need to click the test print page. If not printing after 10-20 seconds of changing USB ports, change to other USB ports to try until it print.
  4. Printer driver sometimes might be corrupted due lot of reasons, if above tips still not working, you can try to re-install the printer driver.
  5. Got few reasons if the cash drawer is not coming out when using your Point Of Sale system such as printer not switched on, the printer is not selected as default or the cash drawer is already locked by key. You might need to check this two things before you want to ask for dealer support. If still not working, high chances it is hardware issue.
  6. If all this failed, then it is time for you to call the appropriate dealer support to solve the issue (Store Automation System)